Customer Support Specialist
Job Overview
As a Customer Support Specialist, you will be the front line of our logistics operation, providing assistance to clients and resolving delivery-related inquiries. Your role is to ensure every customer has a smooth, informed, and positive experience—from tracking shipments to troubleshooting issues. This position is ideal for individuals with strong communication skills, a helpful attitude, and a commitment to exceptional service.
You’ll work closely with operations and logistics teams to ensure timely updates, quick resolutions, and consistent customer satisfaction across all touchpoints.
Job Overview
As a Customer Support Specialist, you will be the front line of our logistics operation, providing assistance to clients and resolving delivery-related inquiries. Your role is to ensure every customer has a smooth, informed, and positive experience—from tracking shipments to troubleshooting issues. This position is ideal for individuals with strong communication skills, a helpful attitude, and a commitment to exceptional service.
You’ll work closely with operations and logistics teams to ensure timely updates, quick resolutions, and consistent customer satisfaction across all touchpoints.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat
Provide real-time updates on shipment statuses and delivery timelines
Resolve customer concerns, complaints, or delays with professionalism
Coordinate with logistics and operations teams to resolve issues efficiently
Maintain detailed records of client interactions and support cases
Educate clients on services, tools, and tracking options
Proactively follow up to ensure client satisfaction and issue resolution
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat
Provide real-time updates on shipment statuses and delivery timelines
Resolve customer concerns, complaints, or delays with professionalism
Coordinate with logistics and operations teams to resolve issues efficiently
Maintain detailed records of client interactions and support cases
Educate clients on services, tools, and tracking options
Proactively follow up to ensure client satisfaction and issue resolution
Requirements
Previous experience in customer service or logistics support preferred
Strong written and verbal communication skills
Ability to stay calm under pressure and resolve problems quickly
Familiarity with logistics platforms or tracking systems is a plus
Detail-oriented with good time management and multitasking abilities
Empathetic, friendly, and customer-focused approach
High school diploma or equivalent; additional training in communication or customer service is a bonus
Requirements
Previous experience in customer service or logistics support preferred
Strong written and verbal communication skills
Ability to stay calm under pressure and resolve problems quickly
Familiarity with logistics platforms or tracking systems is a plus
Detail-oriented with good time management and multitasking abilities
Empathetic, friendly, and customer-focused approach
High school diploma or equivalent; additional training in communication or customer service is a bonus
Les rapports d'EleFleet respectent les normes ISO 14083, EN 16258 et le cadre GLEC -Gagnez la confiance de vos clients.
Restez conforme aux règles de durabilité de l'UE. Partagez vos rapports CO₂ avec vos chargeurs, les LSP, les 3PL et les autorités. Soyez parmi les premiers à simplifier votre reporting sur le CO₂.
Les rapports d'EleFleet respectent les normes ISO 14083, EN 16258 et le cadre GLEC -Gagnez la confiance de vos clients.
Restez conforme aux règles de durabilité de l'UE. Partagez vos rapports CO₂ avec vos chargeurs, les LSP, les 3PL et les autorités. Soyez parmi les premiers à simplifier votre reporting sur le CO₂.
Les rapports d'EleFleet respectent les normes ISO 14083, EN 16258 et le cadre GLEC -Gagnez la confiance de vos clients.
Restez conforme aux règles de durabilité de l'UE. Partagez vos rapports CO₂ avec vos chargeurs, les LSP, les 3PL et les autorités. Soyez parmi les premiers à simplifier votre reporting sur le CO₂.